Customer Experience

This area of work helps the New Zealand Post online team provide the best possible experience to our customers on our web, mobile web and mobile app platforms. It calls for genuine passion for customer advocacy and for a real interest in gathering the data that can tell us so much about how to meet the needs of our customers. Communication is a big part of this role as the findings need to be analysed and acted on swiftly.

Anyone considering this role will need to be comfortable working in a results-driven, agile (Kanban) environment.

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