Our Customers

Our aspiration to be the best delivery business for New Zealand adds value to thousands of communities throughout the country. Our strategy is to continue to provide solutions for our communities that help them connect and keep in touch with those people that matter most to them.

We are aware that the role we play in communities has an intrinsic value for the people who live in them. We provide services that matter to them – be that connecting people to everyday communications such as appointments, jobs, utilities and services, to keeping in touch with friends and family.

We see our ourselves as a service provider and, in our way, contributing to an inclusive society to make sure everyone has connections to what matters the most to them.

As New Zealand is changing, the solutions we offer customers to connect are too. We anticipate these changes will continue with the growth of digitisation. Our customers are time pressed and are increasingly looking for convenience. We want to provide ease of use with innovative online services, like YouShop, but we also acknowledge that some New Zealanders prefer face-to-face and personal interaction.

We are dedicated to meeting our customers’ expectations in this regard. As we further develop our retail and service model, we will continue to transition more of our postal services from company operated premises, to working with local community-based hosts. This win-win model means we are fiscally responsible, while providing added value for the businesses and people we partner with

From our urban metro postal agencies, to our many rural delivery runs and the provincial businesses that we partner with, we work within and with communities every day. We believe it is this interaction that drives our purpose, delivering every day, what people care about.

Learn about how NZ Post works for New Zealand

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